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Refund Policy

RETURNS & EXCHANGES

General information 

 

Gthreads would like you to be happy with the purchases that you make.  As a consumer, you are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.  You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure is not a major failure.

  • All returns must be received within 30 days of the purchase date.
  • Modification on your order must be requested within 24 hours of purchase
  • Face mask, underwear, and earrings cannot be returned due to hygiene reasons
  • Gift cards can not be returned and are not redeemable for cash.
  • Please ensure all items are packaged securely and arrive back to us in their original, unworn condition. Including tags, boxes, casing, etc. We reserve the right to deny any item that does not meet these requirements.
  • Once your return has been processed, you will receive a confirmation email from our team.
  • Final Sale items can not be returned for a refund unless deemed faulty.

 

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